FAQ

Santa Hours:

November 27th – December 23rd
1 hour after open – 1 hour prior to close. Please see event schedule for operating dates & hours.

Please note: Santa is not onsite December 4th. A special green guest will take his place.

Visit Buy Tickets link to pre-purchase your photo with Santa.

BMO Centre, Hall A1 & A2
1912 Flores Ladue Parade SE, Calgary, AB

Ticket prices vary by date. Visit the buy tickets link for more details. Purchase in advance & save!

Youth $12.99 – $23.99
Youth VIP $19.99 – $32.99
Adult $17.99 – $26.99
Adult VIP $24.99 – $39.99
Senior $13.99 – $26.99
Senior VIP $21.99 – $34.98
Family $49.99 – $114.99
Family VIP $77.99 – $134.99

*Family pass includes 4 tickets. Senior (65+), Adult (18+), and Youth (4-17) selections available.

*Children 3 and under are free. No ticket is required.

Buy in advance & save! Pre-purchase tickets here: ShowPass

Onsite ticket purchases available if capacity allows. On-site ticket fees apply.

Sensory friendly hours are 2pm – 5pm on December 12th

• No music
• No laser lights, fog or snow machine
• Limited capacity

The event will return to regular programming at 5pm.

The VIP Ticket includes ‘Skip The Line’ access at Santa Photos & The Front Entrance, plus a stocking stuffer free gift and 10% discount in The Gift Shop!

The Golden Flex Pass allows entry on any open event date, plus the perks of VIP with ‘Skip the Line’ at Santa photos & Front Entrance. Includes 10% discount in The Gift Shop and a free stocking stuffer gift!

Tickets may be exchanged for a different date up to 24hrs prior to the date on your ticket. Please note that missed dates cannot be exchanged. You must be logged into your showpass account to make an exchange, if you checked out as a guest you can connect your tickets to a Showpass account.

Visit Showpass website for detailed exchange instructions:  Showpass Exchange Instructions

All ticket sales are final and non-refundable. Missed dates cannot be rescheduled.

Tickets may be exchanged up to 24hrs before your scheduled time to attend. Exchange instructions can be found here.

After completing your purchase, you will receive a confirmation email from Showpass, the tickets will be attached as PDFs. If you do not receive an email or cannot locate your tickets please visit the Accessing Your Tickets help page.

Paid parking is available in BMO Centre lots 10 & 11. Visit Calgary Stampede Parking for more information and to purchase online.

The event has a Stampede concession.

Menu subject to change.

• Winter Poutine
• Artisan Bratwurst
• Holiday Feast Pizza
• Smoky Maple Bacon Mac & Cheese
• Festive Sliders
• Holiday Pierogies
• Maple Syrup Waffle Cones
• Holiday Fudge Brownie
• Gingerbread Cookies
• German Stollen
• Festive Grab-and-Go Pouch

Licensed bar with beer, ready made cocktails & wine.

Yes, this event is wheelchair accessible. There will be a limited number of wheelchairs on-site for emergencies only. Please come prepared with everything you need to enjoy the experience.

Service animals only. Please leave your pets at home.

Holiday Wonder accepts the Access 2 card.

How it works: The Access 2 cardholder must purchase their ticket in advance, and present the card at the box office when they arrive at the event. We will provide complimentary admission (one ticket) for their support person.

This event may contain fog machines, strobe, bright, and flashing lights that may cause discomfort for people with medical conditions. There will be background music playing.

By entering this event you consent to photography, audio recording, video recording and the release for publication to be used for news, promotional purposes, advertising, inclusion on websites, social media, and any other purpose by HEX Entertainment.

If you wish to not have your photo taken, please let the individual taking the photo know or contact Show Management.

Please email us at: christmas@hex.ca