Holiday Wonder (“us”, “we”, or “our”) is operated by HEX Entertainment and accessible at holidaywonder.ca (the “Service”).
This Privacy Policy explains how we collect, use, and disclose personal information when you use our Service, and outlines the choices you have regarding that data. We are committed to complying with the Personal Information Protection and Electronic Documents Act of Canada (PIPEDA).
By using our Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined here, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, available at holidaywonder.ca
DEFINITIONS
- Personal Data – Information about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
- Usage Data – Data collected automatically, such as time spent on a page or technical details about your device and browser.
- Cookies – Small files stored on your device to improve functionality and remember preferences.
- Data Controller – HEX Entertainment, acting with third-party service providers when determining the purposes and methods of processing Personal Data.
- Data Processor (Service Providers) – Any person or company that processes data on behalf of the Data Controller.
- Data Subject (User) – Any individual or corporation using our Service.
- Third-Party Service Providers – Individuals or companies that provide tools, plug-ins, or platforms to support the Service.
INFORMATION COLLECTION AND USE
We may collect the following types of information:
Personal Data
- Name
- Email address
- Phone number
- Mailing address (city, province, postal code)
- Responses to surveys or forms
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, event updates, marketing, or promotional materials. You may opt out at any time by following the unsubscribe instructions provided in our emails.
Certain aspects of the Service may require you to opt in. If you decline, we may be unable to provide you with access to those parts of the Service.
USAGE DATA & COOKIES
We may collect information such as IP address, browser type, device identifiers, and website activity. Cookies and similar technologies help us analyze usage, improve performance, and deliver personalized experiences.
You may disable cookies in your browser settings, but some features of the Service may not function properly.
USE OF DATA
HEX Entertainment uses collected data for purposes including:
- Operating and maintaining the Service
- Notifying you of updates or changes
- Providing customer support
- Improving our Service and features
- Detecting, preventing, and addressing technical issues
- Sending event information, offers, and promotions (unless you opt out)
THIRD-PARTY SERVICE PROVIDERS
We may work with third-party platforms (such as payment processors, analytics tools, and marketing services) to provide functionality. Each provider has its own privacy policy, which you may also be required to review and accept.
RETENTION & TRANSFER OF DATA
We retain Personal Data only as long as necessary for the purposes outlined in this policy or as required by law. Usage Data may be stored for shorter periods unless needed for security or functionality.
Your information may be transferred outside of your province or country. By using our Service, you consent to this transfer. We take all reasonable steps to ensure data is stored securely and in compliance with applicable laws.
DISCLOSURE OF DATA
We may disclose Personal Data:
- In the event of a business transaction involving HEX Entertainment
- As required by law or government authorities
- To protect the rights, property, or safety of Holiday Wonder, its users, or the public
SECURITY
We use commercially acceptable means to protect your data but cannot guarantee 100% security of information transmitted electronically.
YOUR RIGHTS
You may request to:
- Access and receive a copy of your Personal Data
- Correct inaccurate information
- Delete your Personal Data
- Request data portability in a commonly used electronic format
We may ask you to verify your identity before fulfilling requests.
SERVICE PROVIDERS & ANALYTICS
We may use analytics and advertising tools such as Google Analytics, Google Ads, Facebook, Instagram, and others. These services may use cookies or tracking technologies for remarketing or personalized ads. You may opt out through the respective service providers.
PAYMENTS
We use third-party processors (such as Stripe) for payment transactions. We do not store your payment card details. Transactions are governed by each processor’s privacy policy.
COMMUNICATION
We may use marketing platforms such as MailChimp to send newsletters or promotional messages. These platforms store your data for the duration of our engagement and are contractually obligated to protect your information.
CHILDREN’S PRIVACY
Our Service is not intended for anyone under the age of 13. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
CONTACT US
For any questions about this Privacy Policy, please contact us at: christmas@hex.ca